At Cave Veterinary Specialists we aspire to deliver the highest levels of quality in every aspect of our service. Delivering a high-quality service is about more than just our clinical expertise and skills.
After their visit, every client is sent a short questionnaire asking them to rate the service they received from 0 – 10 and giving them the opportunity to feedback on their experience. Even in these challenging times the results for the last 12 months speak for themselves.
Cave Veterinary Specialists NPS customer satisfaction survey results – 2021
Working in partnership with clients and vets
Any cases where the quality score falls below the standards we set ourselves will be investigated. This feedback is escalated to the hospital’s senior management team. Every month our leadership team review these results and look at how we can continue to make our service the best it can be.
We’re sharing these results with you as we know we work in partnership with primary care vets. You place your trust in us to deliver first class care for your patients, so we want to demonstrate our commitment to quality extends beyond clinical procedures.
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From our Reception and Admin teams through to our Vets, RVN’s and Patient Care Assistants, everyone at Cave is committed to delivering a first-class service to your clients and patients. As well as best-in-class clinicians, you can refer to Cave knowing that we’re committed to delivering quality in every aspect of the service we provide.